Job Vacancies：

Position: Customer Support

BU: Process Solution

Reporting Line: Digital Solution Manager

Job Description:

1. First job experience in 1st level support or call center

有一级支持或呼叫中心工作的经验

2. Basic knowledge about PC-Networks and operating systems, able to use remote tools to support customer.

具备电脑网络和操作系统的基本知识，可以利用远程工具帮助客户解决问题

3. Basic knowledge of WEB services and in message formats such as XML etc.

对WEB服务和消息格式有基本的了解（如：XML等)

4. Basic knowledge of transfer protocols

有基本的传输协议知识

5. Good knowledge on data process using Excel Power Query.

能够利用Excel的Power Query处理数据

6. 2 years’ experience in data/SW support or solution function in aftermarket environment

2年以上售后市场数据、软件支持或解决方案工作经验。

7. Excellent customer orientation/High communication capability and Teamwork ability

具有优秀的客户导向、较高的沟通能力以及团队合作能力

8. Good English skill, literally and orally, which enable communication and coordination work with foreign colleagues.

较好的英语口语和读写能力，需要与海外同事沟通协调事宜。